Monthly Archives: August 2016


Why not get help as a leader?

The reality is that every leader will need help at some point in their leadership journey. Where does one get this help? Leaders will speak to family members, friends, other leaders and some may even speak to complete strangers about their frustrations.

imageThe reason they do this is that they are unable to crystallize their thoughts on the way forward and as such they verbalize their challenge in order to get help from a listening ear. In sharing they are hoping that they will get some sage advise that will change their situation.

Depending on the levels of experience and expertise of the one listening they may very well get the answer they are looking for or they may actually get some pretty bad advice. The key for the leader is to ask the question, “Is this the appropriate person to speak to and are they qualified enough to speak into my situation?”.

It amazes me at how easily people take advice from anyone. They may think it’s harmless however there is no guarantee that it is in fact harmless. There is the story of Solomon’s son Rehoboam who refused to listen to the advice of the elders who had much wisdom (1 Kings 12 verse 8) and rather chose to listen to the younger men. This backfired completely and he lost so many kingdoms as a result of taking the wrong persons advice.

How is this possible? How can the son of one of the wisest men to live make such a schoolboy error? Arrogance. It was complete arrogance that got in the way of making a wise decision. There are so many resources available to leaders today and so many wise leaders around that young leaders can learn from if only they humbled themselves and gave themselves the freedom to listen.

When I wrote the book “The New manager” it was birthed from a desire to help young leaders understand the fullness of the challenges they would face in their journey. I made it my mission to share stories “warts and all” and show them the mistakes as well as the successes in making wise decisions. It was a desire to help the young leader solidify their thoughts on how they would approach similar situations. I am confident that mine is not the only book that can help leaders as there are many leaders that have helped me through their fantastic books and I certainly hope that the culture of reading books and getting advice from the right people is reignited in this day and age where so many want quick fixes.

I do hope that young leaders think carefully who they are going to approach and what they are going to read in deciding how to take the next step in dealing with their own unique leadership challenges.


Leadership frustration: A listening problem?

HearingEvery week a leader may share many messages with their team but how many are actually listened to? It has happened to me more times than I care to mention where a member of my team does not deliver on something I have asked them to do and their standard response is denial that the request was even made.

This challenge is not just limited to leadership but also in everyday dealings with other colleagues. How many email boxes are clogged up with emails where they were CC’d in? The CC in numerous occasions is simply there because the sender does not trust the person they are sending the email to and as such they CC in the world so that the person knows that if they don’t deliver then all those CC’d in the email will also be advised that they did not deliver.

The question I ask myself is really a simple one. “Who is the problem?”. Is the person who is not listening “The Problem?” or is the person that is speaking “The problem”. Some may say both, however I have seen teams that deliver 100% of the time and don’t miss deadlines and in all cases they have a great leader who communicates effectively. The leader ensures that everyone understands the message not just hears it but rather that they understand it and there is a massive difference between hearing and understanding.

Ask yourself this question? If an outsider listened and saw how I spoke with my team (verbally, via email, sms or any other medium) would they say my messages are clearly articulated and easy to understand? Or would they be highly confused as to what is really expected? Such as the message below:

“Please ensure that you are all ready to share your numbers at the next team meeting?”

This seems clear enough yet what were you actually thinking when you wrote that statement. Were you thinking year to date numbers? The numbers for the week? Were you thinking about a specific product or promotion? Don’t assume that your team will connect that sentence to a statement that you made previously a couple of days earlier.

Team frustration = A communication problem?

May you be an effective communicator that ensures your team not only listens but more critically understands.


The power of patience

PatienceSo many people have been robbed as a result of faulty thinking. The world promotes speed. High speed internet connection. Instant coffee, instant fast food. Instant satisfaction.

The demand for speed has resulted in so much deception and despondence. You may have a fantastic business, a fantastic idea or just something utterly marvelous and yet because you have set the bar so high you are ready to give up. How many great plans have been trashed as a result of unrealistic expectations? A great definition of patience is “the capacity to accept or tolerate delay, problems, or suffering without becoming annoyed or anxious” (Google search).

How many are willing to “tolerate delay… without becoming annoyed or anxious?” . Maybe the path has been long, and difficult but that is no reason to give up. The roots of a tree first give way to obstacles and grow around them however over time as they get stronger and bigger they eventually crush that obstacle. If you can give yourself one gift today, give yourself the gift of patience. Encourage yourself not to give up. Not to surrender.

You may be obscure today however once you have persevered and built your business your obscurity will certainly diminish. The so called “lucky” break will come, as the famous golfer Billy Sr said  “The one thing I have found out is that the more I practice, the luckier I get.

Keep going… don’t give up


Are you a servant leader?

ThankLeadership you for the difference you have made in my life. Thank you for supporting me when I was down and out. Thank you for inspiring me to greater heights. Thank you for all the opportunities that you bought my way. Thank you for believing in me. You have been a God send in my life.

Statements like these encourage the leader to keep going. They are a source of joy to the leader as they realize that all the work has paid off. True greatness in leadership is not measured in how much “stuff” the leader has achieved but rather in how many “lives” the leader has impacted in a “positive way”. Have you as leader served and developed your team members? Have you impacted their lives positively? This is the true measure of success in leadership.

Kevin Hall is 100% correct in his statement that “a life of significance is about serving those who need your gifts, your leadership, your purpose”. When a leader serves their team the whole focus of their being is how can I better the lives of my team members better. This attitude generates good will and like a smile freely given causes another to smile, so the leader that serves causes those been served to want to do likewise. This is true leadership; this is the type of leader I personally love to be led by.

What type of leader are you?


Was this leader right or wrong to scream at their team member?

It will happen at some stage to every leader. The patience wears thin and suddenly explosion. Yet just like an explosion at a demolition site leaves rubble all over the place, so does the explosion in the office leave emotional scars on those that were part of it. Is it right to explode like this?

Watch the clip and let me know your thoughts?


A leadership book that gets into the trenches with the leader – Action orientated 20

cropped-new-manager-cover.jpgNothing prepared me for all the prickly engagements I faced as a leader, such as the time a direct report challenged me in front of the team telling me they don’t like me and the first time I had to performance rate a team member and they disagreed with everything I said. There was also the time when a team member shouted back at me in a team meeting as they felt I was victimizing them.

The training and preparation I had in leadership was mainly focused on the operational components of the role such as a “to do list” and a “tick box” exercise that I met the compliance training on what the role entails. I also read a couple of books that gave me strategies to execute, however all these things never got up close and personal to help me understand what to do as a leader in the work place.

This led me to the conclusion that there was a need for more to be done to help a leader understand what was really going to happen when they lead people. This is the reason I wrote “The New Manager – How to become a leader in 52 simple steps”. The title plays on the words manager and leader as anyone that is responsible for people will need to do both in order to be truly effective (manage and lead). The fifty two also tries to connect the leader with the 52 weeks there are in the year thus showing that the book encompasses all of what a leader may go through during a calendar year.

The book is jam packed with “true stories” that have happened in the workplace to help the leader understand the likely scenarios they will face. There are also six core themes, these being: how to bond with your team, how to build credibility, how to develop individuals, how to develop the team, how to deal with storms, how to performance rate both the individual and the team as a whole. Every chapter is full of questions to help the leader unpack what their personal views are. The leader should quickly be able to say, yes, I have seen that happen in the work place. It had to be real in order for it to make a difference.

In the book I don’t offer new theories and six easy steps to be the best leader in the company. I do offer practical guidance on how to deal with the numerous challenges you as leader are likely to face.

I do hope that you purchase a copy and that it achieves its intended purpose and that is…… Leaders are primarily there to develop the people they lead. That is the core, the heartbeat of what true leadership is and the more leaders we have that develop the individuals they lead the better and the brighter all our futures will become.

All the best Steven